Privacy Policy

01Who operates this website?

The website absana.id is operated under the ABSANA business brand. The website’s published business profile identifies Tora Agastarenda (Business Identification Number / NIB 1003260073309) in Surabaya, Indonesia. In this notice, “we,” “us,” and “ABSANA” refer to that website operator.

This notice describes how visitor-related information is handled when you browse the public ABSANA website or contact us through WhatsApp.

02Scope of this notice

This notice applies to the public corporate website absana.id, including its Indonesian and English information pages. The website introduces our software portfolio, ERP implementation services, and business information.

Product websites and subdomains—such as ABSANA HR, Logistics ERP, Dapur OS, MEMS, and Estimator—may involve separate accounts, transactions, or data processing. Their applicable privacy notices, agreements, and service documentation govern those activities. This website notice does not replace terms governing customer data within those applications.

03Information that may be processed

• Communications. If you message Official WhatsApp, we may receive your name or profile name, WhatsApp number, company, inquiry, and anything else you choose to share.
• Technical visit information. The web server and infrastructure provider may record IP addresses, request timestamps, requested pages, user agents, and error logs for operations and security.
• On-device preferences. The website stores language (ID/EN) and light/dark display preferences in browser localStorage, rather than submitting them via a contact form.

The corporate homepage currently has no contact form that submits data to an ABSANA server. Please avoid sharing passwords, identity documents, health information, employee records, system credentials, or confidential documents through WhatsApp without appropriate arrangements.

04Purposes and lawful grounds

We process relevant information as necessary to:

• reply to questions, demo requests, product discussions, and partnership enquiries you initiate;
• follow up on potential arrangements or quotations you request;
• maintain the security, stability, and operation of the website and investigate abuse or technical issues;
• comply with applicable legal obligations and address legitimate claims or disputes.

The appropriate legal basis depends on the context and may include steps requested before entering a contract, legitimate interests balanced against individual rights, compliance with law, or consent where required. Contacting us does not automatically constitute consent to unsolicited mass marketing.

05Local storage, cookies, and fonts

Language and display choices may be saved in your browser’s localStorage. You can remove these values through your browser’s site-data controls; your preferences will then return to their defaults.

The corporate homepage version reviewed for this notice does not include a deliberately installed third-party advertising or analytics script. Browsers and hosting providers may still use their own technical mechanisms. The website may load fonts from Google Fonts, with resulting requests governed by Google’s terms. If analytics or other tracking technology is added later, we will update this notice as appropriate.

06Service providers and third parties

Hosting and communications providers may process information where needed to operate this website and respond to your requests. Clicking a WhatsApp link takes you to WhatsApp/Meta, which has its own privacy practices. Links to LinkedIn and other domains may lead to separate websites and policies.

We do not sell corporate website visitors’ contact details as a data product. Information may be disclosed where needed for service operations, legal obligations, or the protection of lawful rights and safety, subject to relevant safeguards.

07Cross-border processing

Some technology and communications providers may operate systems outside Indonesia. Where cross-border processing or transfers occur, they are handled according to applicable law and relevant provider arrangements. This website-only notice should not be read as a statement about data hosting locations for individual SaaS products.

08Retention and deletion

Conversations and contact information are kept only while needed to follow up on communications, conduct legitimate business administration, meet legal obligations, or resolve disputes. Technical website records are managed according to operational and security needs and the infrastructure provider’s configuration. Different data categories may have different retention periods.

Once the purpose ends and no lawful reason for further retention remains, information is deleted or otherwise handled as required by applicable law. You can request more details about information relating to you using the official contact channel below.

09Your personal data rights

Subject to applicable law, you may request information about processing, access to or a copy of your personal data, correction of inaccuracies, deletion or cessation of certain processing where permitted, withdrawal of previously granted consent, and other rights available under law.

Send requests through ABSANA Official WhatsApp. To prevent unauthorized disclosures, we may seek proportionate identity verification. Certain rights may be subject to lawful exceptions.

10Security and incidents

We aim to protect information using measures proportionate to the data and associated risks. No transmission or storage method over the internet can be guaranteed to be entirely risk-free.

Where an incident triggers a legal duty to notify affected individuals or authorities, ABSANA will take the steps and provide the notices required by applicable law. Suspected website-related incidents can be reported through Official WhatsApp.

11Children’s privacy

This is a business information website and is not designed to collect children’s personal data. If you believe children’s information has been shared with us through a website communication channel, contact us so the matter can be reviewed and handled appropriately.

12Updates to this notice

We may update this notice when website practices, providers, or legal requirements change. The most recent update date appears near the top of this page. Material changes will be communicated reasonably, considering the context and applicable requirements.